AI Automation Services vs. Off-the-Shelf SaaS: When to Hire an Agency

If your workflow can be solved with a 10-step Zap, hire an intern, not an agency.

But once you need branching logic with LLM reasoning, multi-channel orchestration, or fine-tuned voice agents, an automation agency like Flowgent AI starts to make sense.

We share the decision framework we use to scope custom AI automation services — and where the breakeven point sits vs. SaaS tools like Lindy, Cassidy or Relevance AI.